Last updated: 20 April 2026
Terms of Service
Last updated: 27 April 2026
Terms of Service
These Terms govern your access to and use of wayfind (the "Service"), operated by Azzurra Recruitment Ltd, a company registered in England and Wales (company number 08731842), trading as wayfind. Registered office: Unit 4 Stirling Court Yard, Stirling Way, Borehamwood, Herts, WD6 2FX, United Kingdom. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. What wayfind is
wayfind is a chat-only platform that connects travellers ("Customers") with verified local people ("Hosts") for paid text-based conversations about a destination — recommendations, logistics, cultural context, and assistance finding services such as pharmacies, medical care, dentists, physiotherapists, and similar. wayfind is not a tour operator, travel agency, dating service, or escort service. We do not arrange or facilitate in-person meetings.
2. Eligibility
You must be at least 18 years old and legally able to enter contracts (or older where local law requires, e.g. 20 in Japan and South Korea). By creating an account you confirm you meet this age requirement. Hosts must additionally complete identity verification (KYC) — which includes a date-of-birth check by our regulated identity partner — and accept the Host Agreement before earning.
3. Accounts
You are responsible for activity under your account. Provide accurate information, keep your password secure, and notify us immediately of any unauthorised use. We may suspend or terminate accounts that violate these Terms or the Community Guidelines.
4. Payments and fees
Customers pay the Host's listed rate at the time of booking via our payment processor (Stripe), plus a fixed $0.50 buyer service fee per transaction that helps cover payment processing and platform operations. wayfind also retains a 5% host service fee deducted from the Host's listed rate; the remainder is paid out to the Host through Stripe Connect on the Host's standard payout schedule. Prices are shown inclusive of any applicable VAT where required.
5. Refunds
Where a refund is approved under our Refund Policy, Customers receive a full refund of the amount charged, including the $0.50 buyer service fee. Refunds are issued to the original payment method. Refund requests must be submitted within 14 days of payment. See the Refund Policy for full eligibility rules and how to request a refund.
6. Acceptable use
You agree not to: arrange in-person meet-ups; share contact details to move conversations off-platform; engage in romantic, sexual, harassing, or discriminatory communication; request or provide regulated professional advice (medical, legal, financial) as a substitute for a qualified professional; or use the Service for any unlawful purpose. Full rules are in the Community Guidelines.
7. Content and licence
You retain ownership of messages you send. You grant wayfind a worldwide, non-exclusive, royalty-free licence to host, store, and display that content for the purpose of operating the Service, ensuring safety, and complying with law.
8. Disclaimers
Hosts are independent individuals, not employees or agents of wayfind. Information shared by Hosts is opinion and local knowledge, not professional advice. The Service is provided "as is" without warranties of any kind to the fullest extent permitted by law.
9. Liability
To the maximum extent permitted by law, wayfind's total liability arising out of the Service in any 12-month period is limited to the greater of (a) the fees you paid us in that period and (b) £100. We are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under English law (including for death or personal injury caused by negligence, or fraud).
10. Termination
You may close your account at any time from Settings. We may suspend or terminate access for breach of these Terms or the Community Guidelines. Sections that by their nature should survive termination (payments owed, liability, governing law) will survive.
11. Changes
We may update these Terms. Material changes will be notified by email or in-app at least 14 days before taking effect.
12. Governing law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident elsewhere retain the protection of mandatory local law.
13. Contact
Azzurra Recruitment Ltd (trading as wayfind) · Company number 08731842 · Registered office: Unit 4 Stirling Court Yard, Stirling Way, Borehamwood, Herts, WD6 2FX, United Kingdom · legal@wayfind.site